How To Fix HRSFEC_PTP118 - Getting SOAP session ID from secure store

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 118

• Message text: Getting SOAP session ID from secure store

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP118 - Getting SOAP session ID from secure store ?

  The SAP error message HRSFEC_PTP118, which indicates an issue with getting a SOAP session ID from the secure store, typically arises in the context of SAP SuccessFactors or related integrations. This error can occur due to various reasons, including configuration issues, connectivity problems, or security settings.
  Causes:
  
  Configuration Issues: The secure store may not be properly configured, or the credentials used to access it may be incorrect.
  Network Connectivity: There may be network issues preventing the application from reaching the secure store.
  Security Settings: The security settings for the secure store may not allow the application to retrieve the session ID.
  Expired Credentials: The credentials stored in the secure store may have expired or been revoked.
  Service Availability: The SOAP service that is being called may be down or unavailable.
  
  Solutions:
  
  Check Configuration: Verify that the secure store is correctly configured in your SAP system. Ensure that the connection details, such as URLs and credentials, are accurate.
  Test Connectivity: Ensure that there are no network issues preventing access to the secure store. You can use tools like ping or telnet to check connectivity.
  Review Security Settings: Check the security settings and permissions for the secure store. Ensure that the application has the necessary rights to access the session ID.
  Update Credentials: If the credentials have expired, update them in the secure store and ensure they are correctly referenced in your application.
  Check Service Status: Verify that the SOAP service you are trying to access is up and running. You may need to contact your system administrator or check the service logs for any issues.
  Logs and Traces: Review the application logs and traces for more detailed error messages that can provide additional context about the failure.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for guidance on configuring secure stores and SOAP services.
  Community Forums: Engage with the SAP Community or other forums where similar issues may have been discussed, as other users may have encountered and resolved the same error.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.