How To Fix HRSFEC_PTP107 - No response received from OData Upsert

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 107

• Message text: No response received from OData Upsert

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP107 - No response received from OData Upsert ?

  The SAP error message HRSFEC_PTP107: No response received from OData Upsert typically occurs in the context of SAP SuccessFactors when there is an issue with the OData service that is responsible for handling upsert operations (update or insert) for employee data or other entities.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP SuccessFactors system and the OData service endpoint.
  Service Unavailability: The OData service might be down or not responding due to maintenance or other issues.
  Timeouts: The request may be timing out due to long processing times or heavy load on the server.
  Configuration Issues: Incorrect configuration of the OData service or the SuccessFactors instance can lead to this error.
  Data Issues: The data being sent in the upsert request may be invalid or not conforming to the expected format, causing the service to fail silently.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues preventing communication with the OData service.
  Service Status: Verify the status of the OData service. Check if it is up and running and if there are any known outages or maintenance activities.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the OData service calls.
  Review Configuration: Check the configuration settings for the OData service in both SuccessFactors and the backend system to ensure they are correct.
  Validate Data: Review the data being sent in the upsert request for any inconsistencies or errors. Ensure that it adheres to the expected schema and data types.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide insights into what went wrong.
  Contact Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  Related Information:
  
  OData Services: Understanding how OData services work in SAP SuccessFactors can help in troubleshooting issues related to data operations.
  SuccessFactors Documentation: Refer to the official SAP SuccessFactors documentation for guidelines on configuring and using OData services.
  Community Forums: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the HRSFEC_PTP107 error effectively.