How To Fix HRSFEC_PTP032 - Web Service inbound processing failed (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRSFEC_PTP -

• Message number: 032

• Message text: Web Service inbound processing failed (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRSFEC_PTP032 - Web Service inbound processing failed (&1) ?

  The SAP error message HRSFEC_PTP032 indicates that there was a failure in the inbound processing of a web service. This error typically occurs in the context of SAP SuccessFactors Employee Central (EC) when there are issues with the data being sent to or received from the web service.
  Causes:
  
  Data Validation Issues: The data being sent to the web service may not meet the required format or validation rules. This could include missing mandatory fields, incorrect data types, or invalid values.
  Configuration Errors: There may be misconfigurations in the web service settings or in the integration setup between SAP SuccessFactors and the SAP backend system.
  Network Issues: Connectivity problems between the systems can lead to failures in processing the web service requests.
  Authorization Issues: The user or service account used to call the web service may not have the necessary permissions to perform the operation.
  Service Availability: The web service itself may be down or experiencing issues, leading to failed requests.
  
  Solutions:
  
  Check Data: Review the data being sent to the web service for any validation errors. Ensure that all required fields are populated and that the data adheres to the expected formats.
  Review Configuration: Verify the configuration settings for the web service in both SAP SuccessFactors and the SAP backend. Ensure that all endpoints, authentication methods, and mappings are correctly set up.
  Network Connectivity: Test the network connection between the systems to ensure that there are no connectivity issues. This can include checking firewalls, proxies, and network routes.
  Authorization Checks: Ensure that the user or service account has the necessary permissions to access and execute the web service. This may involve checking roles and authorizations in both systems.
  Monitor Service Status: Check the status of the web service to ensure it is operational. This may involve looking at logs or monitoring tools to identify any outages or performance issues.
  
  Related Information:
  
  Logs and Traces: Review the application logs and traces in both SAP SuccessFactors and the SAP backend to gather more details about the error. This can provide insights into what went wrong during the processing.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates related to this error message. There may be patches or known issues documented that can help resolve the problem.
  Integration Documentation: Refer to the integration documentation for SAP SuccessFactors and the specific web service being used. This can provide guidance on the expected data formats and configurations.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP Support for further assistance.