How To Fix HRPBSUS408 - This case is being referred by another one.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPBSUS - Message Class For Public Sector(USA)

• Message number: 408

• Message text: This case is being referred by another one.

What causes this issue?

System finds this case number is being refered by another case.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPBSUS408 - This case is being referred by another one. ?

  The SAP error message HRPBSUS408, which states "This case is being referred by another one," typically occurs in the context of SAP Human Capital Management (HCM) or SAP Payroll when there are issues related to case management, particularly in the handling of employee cases or inquiries.
  Cause:
  This error usually arises when:
  
  Case Dependency: The case you are trying to access or modify is linked to another case that is still open or unresolved. This can happen in scenarios where cases are interrelated, such as when one case is dependent on the resolution of another.
  Workflow Issues: There may be a workflow process that has not been completed, leading to the current case being in a pending state.
  Data Integrity: There might be data integrity issues where the system is unable to process the case due to existing references to another case.
  
  Solution:
  To resolve the HRPBSUS408 error, you can take the following steps:
  
  Check Case Status: Review the status of the case that is being referred to. Ensure that it is either resolved or that you have the necessary permissions to access it.
  Review Dependencies: Identify any dependencies between the current case and the referred case. You may need to resolve the referred case first before proceeding with the current one.
  Consult Workflow: If the case is part of a workflow, check the workflow status to ensure that all necessary steps have been completed.
  Data Review: Ensure that all data related to both cases is accurate and complete. Look for any inconsistencies that may be causing the error.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional guidance for known issues.
  Documentation: Review the SAP documentation related to case management in HCM to understand how cases are linked and managed.
  User Permissions: Ensure that you have the appropriate permissions to access and modify the cases in question.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.