How To Fix HRPAYUS_CLD_BSI063 - &2 - &1 was sent to BSI. Error occurred (Acknowledgement number = &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYUS_CLD_BSI - Message Class for BSI TaxFactory SaaS Integration

• Message number: 063

• Message text: &2 - &1 was sent to BSI. Error occurred (Acknowledgement number = &3)

What causes this issue?

While sending data to BSI an error occurred, which cannot be specified
in more detail.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to know more, please contact BSI and use the Acknowledgement
Number &V3&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYUS_CLD_BSI063 - &2 - &1 was sent to BSI. Error occurred (Acknowledgement number = &3) ?

  The SAP error message HRPAYUS_CLD_BSI063 typically relates to issues encountered during the integration between SAP Payroll and the BSI (Business Software, Inc.) tax calculation software. This error indicates that there was a problem with the data sent to BSI, which could be due to various reasons.
  Cause:
  
  Data Issues: The data being sent to BSI may be incomplete, incorrect, or not formatted properly. This could include missing employee information, incorrect tax codes, or invalid payroll data.
  BSI Configuration: There may be issues with the configuration settings in BSI or the integration settings in SAP.
  Network Issues: Connectivity problems between SAP and BSI can also lead to this error.
  BSI System Errors: The BSI system itself may be experiencing issues or downtime, which can prevent successful processing of the data sent from SAP.
  
  Solution:
  
  Check Data: Review the data being sent to BSI for completeness and correctness. Ensure that all required fields are populated and that the data adheres to the expected formats.
  Review BSI Configuration: Verify the configuration settings in both SAP and BSI. Ensure that the integration parameters are correctly set up.
  Check Acknowledgment Number: The acknowledgment number provided in the error message can be used to trace the specific transaction in BSI. Check BSI logs or reports for more details on the error associated with that acknowledgment number.
  Network Connectivity: Ensure that there are no network issues preventing communication between SAP and BSI. Check firewall settings, VPN connections, and other network configurations.
  Consult BSI Documentation: Refer to BSI documentation or support for specific error codes and troubleshooting steps related to the acknowledgment number.
  Contact Support: If the issue persists, consider reaching out to SAP support or BSI support for further assistance. Provide them with the acknowledgment number and any relevant logs or error messages.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  BSI Documentation: Review the BSI documentation for any known issues or troubleshooting steps related to the integration with SAP.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.