How To Fix HRPAYTR03831 - The hierarchy is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYTR03 -

• Message number: 831

• Message text: The hierarchy is incorrect

What causes this issue?

There are characteristic values which have additional nodes or
characteristic values attached to them. This is not allowed because in
reporting the analyses cannot interpret these characteristic values as
such.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please change your hierarchy so that no additional entries are attached
to the characteristic values.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYTR03831 - The hierarchy is incorrect ?

  The SAP error message HRPAYTR03831, which states "The hierarchy is incorrect," typically occurs in the context of payroll processing within the SAP Human Resources (HR) module. This error indicates that there is an issue with the organizational structure or the way that the employee's data is set up in relation to the payroll hierarchy.
  Causes:
  
  Incorrect Organizational Structure: The employee may be assigned to an incorrect organizational unit or position that does not align with the payroll hierarchy.
  Missing or Incorrect Master Data: There may be missing or incorrect data in the employee's master data, such as infotypes related to organizational assignment (e.g., infotype 0001).
  Hierarchy Configuration Issues: The configuration of the payroll hierarchy in the system may not be set up correctly, leading to inconsistencies.
  Changes in Organizational Structure: Recent changes in the organizational structure that have not been reflected in the payroll settings can also lead to this error.
  
  Solutions:
  
  Check Employee Master Data: Review the employee's master data, particularly infotype 0001 (Organizational Assignment) and ensure that the organizational unit and position are correctly assigned.
  Review Payroll Configuration: Check the payroll configuration settings to ensure that the hierarchy is set up correctly. This may involve reviewing the payroll area, personnel area, and other related settings.
  Update Organizational Structure: If there have been recent changes to the organizational structure, ensure that these changes are reflected in the payroll settings and that the hierarchy is updated accordingly.
  Consult with HR/Payroll Administrator: If you are unable to resolve the issue, consult with your HR or payroll administrator, as they may have access to additional tools or reports to diagnose the problem.
  Run Consistency Checks: Use SAP tools to run consistency checks on the organizational structure and payroll data to identify any discrepancies.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check and update employee data.
  Infotypes: Familiarize yourself with relevant infotypes, especially those related to organizational assignment (0001), payroll status (0003), and others that may impact payroll processing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or fixes for known problems.
  
  If the issue persists after following these steps, it may be necessary to escalate the matter to SAP support or your internal IT team for further investigation.