How To Fix HRPAYRU_RMS_VIEW_AT002 - Error reading original from Attachment Service; collect data again

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYRU_RMS_VIEW_AT -

• Message number: 002

• Message text: Error reading original from Attachment Service; collect data again

What causes this issue?

An error occurred when reading data from the Attachment Service.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Execute the operation for collecting data again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYRU_RMS_VIEW_AT002 - Error reading original from Attachment Service; collect data again ?

  The SAP error message HRPAYRU_RMS_VIEW_AT002 typically indicates an issue with the Attachment Service when trying to read an original document or attachment related to HR processes in the SAP system. This error can occur in various scenarios, such as during payroll processing or when accessing employee documents.
  Cause:
  
  Attachment Service Issues: The Attachment Service may not be properly configured or may be down, preventing access to the required documents.
  Data Inconsistency: There may be inconsistencies in the data or missing entries in the database that the system is trying to access.
  Authorization Issues: The user may not have the necessary permissions to access the attachments.
  Network Issues: Connectivity problems between the SAP system and the Attachment Service can lead to this error.
  System Configuration: Incorrect configuration settings in the SAP system related to document management or the Attachment Service.
  
  Solution:
  
  Check Attachment Service Status: Ensure that the Attachment Service is running and properly configured. You may need to restart the service or check for any system logs that indicate issues.
  Verify Data Consistency: Run consistency checks on the relevant HR data to ensure that all necessary entries are present and correct.
  Review Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the attachments.
  Network Connectivity: Verify that there are no network issues affecting the connection to the Attachment Service. This may involve checking firewalls, proxies, or other network configurations.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  Re-collect Data: As suggested by the error message, you may need to re-collect the data. This could involve re-running the payroll process or the specific transaction that triggered the error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the HR module and Attachment Service for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the HRPAYRU_RMS_VIEW_AT002 error effectively.