How To Fix HRPAYFR_B2A020 - Response received is not XML and must be XML for OPS

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYFR_B2A -

• Message number: 020

• Message text: Response received is not XML and must be XML for OPS

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYFR_B2A020 - Response received is not XML and must be XML for OPS ?

  The SAP error message HRPAYFR_B2A020 Response received is not XML and must be XML for OPS typically occurs in the context of the SAP HR (Human Resources) module, particularly when dealing with the B2A (Business to Administration) interface for payroll processing in France. This error indicates that the system expected an XML response from an external service (such as a government agency or a third-party service) but received a response in a different format.
  Causes:
  
  Incorrect Endpoint Configuration: The URL or endpoint configured for the external service may be incorrect, leading to a non-XML response.
  Service Unavailability: The external service may be down or not responding correctly, resulting in an unexpected response format.
  Network Issues: There may be network issues preventing the proper communication between SAP and the external service.
  Response Format Changes: The external service may have changed its response format without notifying the SAP system, leading to incompatibility.
  Error in the Request: The request sent to the external service may have been malformed, causing the service to return an error message in a non-XML format.
  
  Solutions:
  
  Check Endpoint Configuration: Verify that the endpoint URL for the external service is correctly configured in the SAP system.
  Test the External Service: Use tools like Postman or a web browser to manually send a request to the external service and check the response format. Ensure it returns a valid XML response.
  Review Network Connectivity: Ensure that there are no network issues preventing communication with the external service. Check firewalls, proxies, and other network configurations.
  Consult Documentation: Review the documentation for the external service to ensure that the expected response format has not changed.
  Error Handling: Implement error handling in the SAP system to log the exact response received from the external service for further analysis.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team of the external service for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates related to the B2A interface.
  Transaction Codes: Familiarize yourself with transaction codes related to HR payroll processing and B2A interfaces, such as PA30, PA40, or HRB2A.
  XML Validation: Use XML validation tools to ensure that the XML structure expected by SAP is correct and adheres to the required schema.
  Logs and Traces: Review application logs and traces in SAP to gather more information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the HRPAYFR_B2A020 error effectively.