How To Fix HRPAYDESV428 - The user canceled the "Open File" dialog

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDESV - Error Messages Germany Payroll, Social Insurance

• Message number: 428

• Message text: The user canceled the "Open File" dialog

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDESV428 - The user canceled the "Open File" dialog ?

  The SAP error message HRPAYDESV428, which states "The user canceled the 'Open File' dialog," typically occurs when a user is attempting to download or open a file from the SAP system, but they either close the dialog box or do not select a file to open.
  Cause:
  
  User Action: The most common cause is that the user manually cancels the file selection dialog, either by clicking "Cancel" or closing the dialog window.
  File Path Issues: If the system is trying to access a file path that is not valid or accessible, it may lead to confusion, prompting the user to cancel the operation.
  System Configuration: There may be issues with the configuration of the SAP GUI or the way file downloads are handled in the system.
  
  Solution:
  
  Retry the Operation: Simply attempt the operation again. When the "Open File" dialog appears, ensure you select the appropriate file or confirm the action.
  Check File Path: Ensure that the file path you are trying to access is correct and that you have the necessary permissions to access it.
  SAP GUI Settings: Check the settings in your SAP GUI. Sometimes, adjusting the settings related to file handling can resolve issues.
  User Training: If this is a recurring issue, consider providing training or documentation to users on how to properly handle file downloads and selections in SAP.
  Consult IT Support: If the problem persists, it may be beneficial to consult your IT support team or SAP Basis team to check for any underlying issues with the SAP system or user permissions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to file handling and user interface operations for additional guidance.
  
  By following these steps, you should be able to resolve the HRPAYDESV428 error and successfully complete your file operation in SAP.