How To Fix HRPAYDEB2A022 - Error - Public key fingerprint not found

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDEB2A - Business to Administration: Germany

• Message number: 022

• Message text: Error - Public key fingerprint not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDEB2A022 - Error - Public key fingerprint not found ?

  The SAP error message HRPAYDEB2A022 with the description "Public key fingerprint not found" typically occurs in the context of SAP systems when there is an issue related to the digital signatures or encryption keys used for secure communication, particularly in payroll processing or data transfer scenarios.
  Cause:
  
  Missing Public Key: The public key required to verify the digital signature of a document or data is not available in the system.
  Incorrect Configuration: The configuration settings for the digital signature or encryption might be incorrect, leading to the system being unable to locate the required public key.
  Key Expiration: The public key may have expired or been revoked, making it invalid for use.
  Transport Issues: If the public key was supposed to be transported from another system and the transport did not occur correctly, this error can arise.
  
  Solution:
  
  
  Check Public Key Availability:
  
  Verify that the public key is correctly installed in the system. You can do this by checking the key management settings in the SAP system.
  Use transaction STRUST to manage and view the SSL certificates and public keys.
  
  
  
  Import the Public Key:
  
  If the public key is missing, you may need to import it. Obtain the correct public key from the relevant source (e.g., a partner organization or a certificate authority) and import it into the SAP system.
  
  
  
  Review Configuration:
  
  Ensure that the configuration settings for digital signatures and encryption are correctly set up. This includes checking the relevant profiles and parameters in the system.
  
  
  
  Check for Key Expiration:
  
  Verify if the public key has expired. If it has, you will need to obtain a new key and replace the expired one.
  
  
  
  Transport Issues:
  
  If the public key was supposed to be transported from another system, ensure that the transport request was completed successfully. You may need to re-transport the key if it was not done correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP system for any additional troubleshooting steps or patches that may be required.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error code or related keywords in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.