How To Fix HRPAYCH_ELM40013 - The time stamp of the response message is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYCH_ELM40 - Messages for Withholding Tax

• Message number: 013

• Message text: The time stamp of the response message is invalid

What causes this issue?

The system detects errors when comparing the timestamps of the query
sent and the response message received.
At least one of the following two checks has failed:
A response may not or cannot be created before the corresponding query.
The timestamp with the query?s creation time (content of XML tag '<(>
<<)>Timestamp> -> <(><<)>Created>? of query) must be before the
timestamp with response?s creation time (content of XML tag '<(>
<<)>Timestamp> -> <(><<)>Created>? of response) whereby a configurable
tolerance in seconds is taken into account, which is deducted before the
timestamp and creation time of the query are compared.
A response still needs to be created before the expiry time of the
related query.
The timestamp with the query?s expiry time (content of XML tag '<(>
<<)>Timestamp> -> <(><<)>Expires>? of the query) must be before the
timestamp with the creation time of the response (content of XML tag '
<(><<)>Timestamp> -> <(><<)>Created>? of response).
You have the following values in this specific case:
Timestamp of response message: &V1&
Timestamp of query: &V2&
Expiry time of query: &V3&
Tolerance in seconds: &V4&

System Response

The system does not trust the response message due to the failed
consistency checks and terminates processing.

How to fix this error?

If the problem occurs during the first check, the maximum differences
expected in the checks are marginally exceeded and a very small
tolerance is configured, then you can increase the tolerance accordingly
in system administration. In this case, this is usually caused by a
negligible difference in the times between sender and recipient, and the
error message is not justified.
If the differences have been exceeded considerably, this is probably due
to other problems in the sender system or recipient system such as:
incorrectly configured times/time zones in the sender or recipient
system
manipulation of messages in transfer method

Procedure for System Administrators

You can set the tolerance in seconds via the B2A constant 'TSTOL'
(transaction 'SM30', view 'V_T50BK', area 'ELM').

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYCH_ELM40013 - The time stamp of the response message is invalid ?

  The SAP error message HRPAYCH_ELM40013, which states "The time stamp of the response message is invalid," typically occurs in the context of payroll processing or communication with external systems, such as when dealing with payroll data exchange or integration with third-party services.
  Cause:
  
  
  Timestamp Mismatch: The error usually indicates that the timestamp included in the response message does not match the expected format or is outside the acceptable range. This can happen if:
  
  The system clock on the server or client is incorrect.
  The response message is delayed or processed out of order.
  There is a time zone difference that is not accounted for.
  
  
  
  Configuration Issues: Incorrect configuration settings in the payroll processing or communication setup can lead to this error.
  
  
  Network Issues: Delays or interruptions in network communication can cause timestamps to become invalid.
  
  
  Solution:
  
  
  Check System Time: Ensure that the system time on both the SAP server and any external systems involved is synchronized and accurate. Use NTP (Network Time Protocol) to keep the clocks in sync.
  
  
  Review Configuration: Check the configuration settings related to payroll processing and any interfaces with external systems. Ensure that all settings are correct and that the expected formats for timestamps are adhered to.
  
  
  Reprocess the Message: If the error occurred due to a temporary issue, try to reprocess the message or transaction that generated the error.
  
  
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as there may be fixes for known issues related to this error.
  
  
  Consult Documentation: Review SAP documentation or notes related to the specific payroll processing or integration scenario you are working with. There may be specific guidelines or troubleshooting steps provided by SAP.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs or transaction details.
  
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to HRPAYCH_ELM40013 for any specific fixes or recommendations.
  Time Zone Settings: Review the time zone settings in your SAP system and ensure they are correctly configured.
  Integration Scenarios: If you are using SAP PI/PO or other middleware for integration, check the configuration and logs in those systems as well.
  
  By following these steps, you should be able to identify and resolve the cause of the HRPAYCH_ELM40013 error in your SAP system.