How To Fix HRPAYCH_ELM40010 - Error while checking the signature of the response message

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYCH_ELM40 - Messages for Withholding Tax

• Message number: 010

• Message text: Error while checking the signature of the response message

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYCH_ELM40010 - Error while checking the signature of the response message ?

  The SAP error message HRPAYCH_ELM40010 typically indicates an issue with the digital signature verification of a response message in the context of SAP Payroll or HR processes, particularly when dealing with electronic communication or data exchange (e.g., with external systems or authorities).
  Cause:
  
  
  Invalid Signature: The digital signature of the response message does not match the expected signature, which could be due to:
  
  Corruption of the message during transmission.
  An incorrect signing key or certificate being used.
  The response message being altered after it was signed.
  
  
  
  Configuration Issues: There may be misconfigurations in the settings related to digital signatures, such as:
  
  Incorrectly configured public/private key pairs.
  Issues with the certificate authority (CA) or trust relationships.
  
  
  
  Expired Certificates: The signing certificate may have expired, leading to verification failures.
  
  
  System Time Issues: If the system time is not synchronized, it may lead to issues with certificate validity checks.
  
  
  Solution:
  
  
  Verify the Signature: Check the integrity of the response message and ensure that it has not been altered. You may need to re-fetch the message or request a new response.
  
  
  Check Configuration: Review the configuration settings for digital signatures in your SAP system. Ensure that the correct keys and certificates are being used.
  
  
  Update Certificates: If the signing certificate is expired or invalid, obtain a new certificate from the certificate authority and update it in the SAP system.
  
  
  Synchronize System Time: Ensure that the system time on the SAP server is synchronized with a reliable time source to avoid issues with certificate validity.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to HR and payroll processes for any specific guidance on handling this error.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Transaction Codes: Familiarize yourself with transaction codes related to HR and payroll processes, such as PA30 (Maintain HR Master Data) or PC00_MXX_CALC (Payroll processing).
  Security Settings: Review the security settings in your SAP system, particularly those related to digital signatures and encryption.
  
  By following these steps, you should be able to diagnose and resolve the HRPAYCH_ELM40010 error effectively.