How To Fix HRPAO_MASTERDATA310 - An error occured. Navigation could not be triggered.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAO_MASTERDATA - Messages for Masterdata Application

• Message number: 310

• Message text: An error occured. Navigation could not be triggered.

What causes this issue?

An error occured during navigation.

System Response

Error messages have been written to the application log.

How to fix this error?

Contact the system administration for assistance.

Procedure for System Administrators

Display the application log via transaction SLG1. Use object HRPAO,
subobject IT_NAVIGATION and external ID &V1& as selection parameter. The
log number is &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAO_MASTERDATA310 - An error occured. Navigation could not be triggered. ?

  The SAP error message HRPAO_MASTERDATA310 ("An error occurred. Navigation could not be triggered.") typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with master data navigation in the Personnel Administration or Organizational Management areas.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the specific data or transaction.
  Configuration Errors: There may be issues with the configuration of the HCM module or the specific infotype being accessed.
  Data Inconsistencies: Inconsistent or incomplete data in the master data records can lead to navigation errors.
  System Bugs: There may be bugs or issues in the specific version of SAP being used, which could cause navigation problems.
  Missing or Incorrect Customization: If there are custom developments or enhancements, they may not be functioning correctly.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the required data. This can be done by checking the user's roles and authorizations in the SAP system.
  Review Configuration: Verify the configuration settings in the HCM module to ensure that everything is set up correctly. This includes checking the infotypes and their settings.
  Data Validation: Check the master data records for any inconsistencies or missing information. Correct any issues found.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in HCM, such as PA30 (Maintain HR Master Data) and PA20 (Display HR Master Data).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review SAP documentation related to HCM and master data management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.