How To Fix HRPADINPE1185 - Work item agent is not maintained against agent code

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPADINPE1 - P2E: API & UI Message Class

• Message number: 185

• Message text: Work item agent is not maintained against agent code

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPADINPE1185 - Work item agent is not maintained against agent code ?

  The SAP error message HRPADINPE1185 indicates that there is an issue with the work item agent not being maintained against the specified agent code in the context of the HR module, particularly in the Peru localization (as indicated by "PADINPE"). This error typically arises when a workflow or process is trying to route a work item to an agent, but the system cannot find a valid agent associated with the provided agent code.
  Cause:
  
  Missing Agent Assignment: The most common cause is that the agent code has not been assigned to any user or is not properly configured in the system.
  Incorrect Configuration: There may be an issue with the configuration of the workflow or the agent determination logic.
  Data Inconsistency: There could be inconsistencies in the master data related to the employee or organizational structure.
  Authorization Issues: The user may not have the necessary authorizations to view or process the work item.
  
  Solution:
  
  
  Check Agent Assignment:
  
  Go to the relevant transaction (e.g., PPOME for organizational management) and verify that the agent code is correctly assigned to a user.
  Ensure that the user is active and has the necessary roles assigned.
  
  
  
  Maintain Agent Code:
  
  If the agent code is missing, you can maintain it by navigating to the appropriate configuration settings in the SAP system (e.g., using transaction SWI1 to check workflow instances).
  Use transaction PFCG to ensure that the roles and authorizations are correctly set up for the user.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration to ensure that the agent determination logic is correctly set up. This can be done using transaction SWDD (Workflow Builder).
  Ensure that the workflow is correctly configured to route work items to the appropriate agents.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the HR master data to ensure that there are no discrepancies that could affect agent determination.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be required.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWDD (Workflow Builder), and PPOME (Display Organizational Plan).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional guidance.
  User Authorizations: Ensure that the user has the necessary authorizations to access and process work items.
  
  By following these steps, you should be able to identify and resolve the issue related to the HRPADINPE1185 error message in SAP.