How To Fix HRPADINPE1004 - Policy number not available

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPADINPE1 - P2E: API & UI Message Class

• Message number: 004

• Message text: Policy number not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPADINPE1004 - Policy number not available ?

  The SAP error message HRPADINPE1004, which states "Policy number not available," typically occurs in the context of the Indian Payroll module when the system is unable to find a valid policy number for an employee in the relevant infotype or configuration. This error can arise during various payroll processing activities, such as when generating reports or processing payroll for employees who are supposed to have a specific policy associated with them.
  Causes:
  
  Missing Policy Number: The employee's infotype (usually IT 0580 for Indian Payroll) does not have a policy number entered.
  Incorrect Configuration: The configuration for the payroll process may not be set up correctly, leading to the system not being able to retrieve the policy number.
  Data Entry Errors: There may be typographical errors or incorrect data entries in the employee's records.
  Employee Status: The employee may not be in an active status or may not have completed the necessary onboarding processes that include policy assignment.
  
  Solutions:
  
  
  Check Infotype Records:
  
  Go to the employee's infotype records (IT 0580) and verify if the policy number is correctly entered.
  If it is missing, enter the correct policy number and save the changes.
  
  
  
  Review Configuration:
  
  Ensure that the payroll configuration is set up correctly to retrieve policy numbers. This may involve checking the relevant schema and rules in the payroll configuration.
  Consult with your SAP HR configuration team if you suspect that the configuration is incorrect.
  
  
  
  Data Validation:
  
  Validate the data entered for the employee to ensure there are no errors or inconsistencies.
  Check for any missing mandatory fields that may be required for the policy number to be generated or retrieved.
  
  
  
  Employee Status Check:
  
  Ensure that the employee is in an active status and that all necessary onboarding steps have been completed.
  If the employee is on leave or inactive, check if the policy number is still applicable.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to HR and payroll processing for any specific guidelines or updates regarding this error.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes used in Indian Payroll, especially IT 0580 (Policy Data).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the necessary permissions to view and edit the infotype records.
  
  By following these steps, you should be able to identify the cause of the HRPADINPE1004 error and implement the appropriate solution.