How To Fix HRMSS_CATS_APPR_WDA004 - Error in sending mail; contact administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: HRMSS_CATS_APPR_WDA - Message class for MSS WDA CATS Applications

• Message number: 004

• Message text: Error in sending mail; contact administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRMSS_CATS_APPR_WDA004 - Error in sending mail; contact administrator ?

  The SAP error message HRMSS_CATS_APPR_WDA004 typically indicates an issue with sending emails from the SAP system, particularly in the context of the CATS (Cross-Application Time Sheet) application. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This could be due to incorrect settings in the SMTP configuration or missing parameters in the SCOT transaction.
  
  
  User Authorization: The user attempting to send the email may not have the necessary authorizations to perform this action.
  
  
  Mail Server Issues: The mail server (SMTP server) may be down, misconfigured, or unreachable from the SAP system.
  
  
  Missing Email Address: The recipient's email address may be missing or incorrectly formatted.
  
  
  System Errors: There could be underlying system errors or issues with the SAP application itself.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT and verify the SMTP settings. Ensure that the SMTP server is correctly configured and reachable.
  Check the settings for the email domain and ensure that they are correct.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU01 (User Maintenance) by reviewing the user's roles and authorizations.
  
  
  
  Test Email Functionality:
  
  Use transaction SOST to check the status of sent emails. This can help identify if emails are being queued or if there are errors in sending.
  You can also perform a test email from transaction SCOT to see if the configuration is working.
  
  
  
  Check Recipient Email Address:
  
  Ensure that the email address of the recipient is correctly entered and formatted. This can be checked in the relevant application or user profile.
  
  
  
  Review System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction SLG1 to view application logs.
  
  
  
  Contact Administrator:
  
  If the issue persists after checking the above points, it may be necessary to contact your SAP system administrator or BASIS team for further investigation.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to email configuration and CATS functionality for more detailed guidance.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue related to the HRMSS_CATS_APPR_WDA004 error message.