How To Fix HRICP_CH_PTR004 - No consumer found

SAP Error Message - Details

• Message type: E = Error

• Message class: HRICP_CH_PTR - Messages of Framework for Infotype Changes

• Message number: 004

• Message text: No consumer found

What causes this issue?

The table of consumers is empty.

System Response

The system could not determine a timestamp for the deletion of the
change pointers. The system deleted all change pointers that were
available.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRICP_CH_PTR004 - No consumer found ?

  The SAP error message HRICP_CH_PTR004: No consumer found typically occurs in the context of SAP Human Capital Management (HCM) when there is an issue related to the integration of the SAP system with other applications or services, particularly when trying to access or process data related to personnel or employee information.
  Cause:
  
  Missing Configuration: The error may arise if the necessary configuration for the consumer (the application or service trying to access the data) is not set up correctly in the SAP system.
  Service Not Active: The service that is supposed to consume the data may not be active or properly registered in the SAP system.
  Authorization Issues: There may be authorization issues preventing the consumer from accessing the required data.
  Incorrect Endpoint: The endpoint or URL that the consumer is trying to access may be incorrect or not properly defined.
  Network Issues: There could be network-related issues preventing the consumer from reaching the SAP system.
  
  Solution:
  
  Check Configuration: Verify that the consumer is correctly configured in the SAP system. This includes checking the relevant settings in transaction codes like SOAMANAGER, where you can manage web services and their consumers.
  Activate Services: Ensure that the necessary services are activated. You can do this in transaction SICF (Internet Communication Framework) by checking the service status.
  Review Authorizations: Check the authorization settings for the user or service account that is trying to access the data. Ensure that it has the necessary permissions.
  Validate Endpoints: Confirm that the endpoint being used by the consumer is correct and reachable. You can test the endpoint using tools like Postman or a web browser.
  Check Network Connectivity: Ensure that there are no network issues preventing the consumer from accessing the SAP system. This may involve checking firewalls, proxies, or other network configurations.
  Consult Logs: Review the application logs and SAP system logs (transaction SLG1) for more detailed error messages that can provide additional context on the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to this error message for any specific patches or updates that may address the issue.
  Documentation: Refer to the official SAP documentation for HCM and integration scenarios to ensure that all necessary steps have been followed.
  Community Forums: Engage with SAP community forums or support channels for additional insights or similar cases encountered by other users.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.