How To Fix HRGB_PAE397 - Opt Out not applicable; Invalid form received on &1

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_PAE - HR: Messages for pension auto enrolment

• Message number: 397

• Message text: Opt Out not applicable; Invalid form received on &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_PAE397 - Opt Out not applicable; Invalid form received on &1 ?

  The SAP error message HRGB_PAE397 with the description "Opt Out not applicable; Invalid form received on &1" typically occurs in the context of HR (Human Resources) processes, particularly when dealing with employee benefits or payroll forms. This error indicates that there is an issue with the form submission related to an employee opting out of a specific program or benefit.
  Cause:
  
  Invalid Form Submission: The form submitted for opting out may not meet the required criteria or format expected by the system.
  Incorrect Configuration: There may be configuration issues in the SAP system regarding the benefits or payroll processing that do not recognize the opt-out request.
  Data Inconsistencies: There could be inconsistencies in the employee's data, such as missing or incorrect information that prevents the system from processing the opt-out request.
  Timing Issues: The request may be submitted outside of the allowed time frame for opting out of a program.
  
  Solution:
  
  Check Form Validity: Ensure that the form submitted is complete, correctly filled out, and adheres to the required format. Verify that all necessary fields are filled in.
  Review Configuration: Check the configuration settings in the SAP system related to the specific benefit or program. Ensure that the opt-out functionality is correctly set up.
  Validate Employee Data: Review the employee's data in the system to ensure that all required information is accurate and up to date. Correct any discrepancies found.
  Timing Verification: Confirm that the opt-out request is being submitted within the allowed time frame. If it is outside the permissible period, the request may need to be resubmitted during the correct window.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling opt-out requests and the associated forms.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP HR expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP HR that may help in troubleshooting or processing employee benefits.
  User Roles: Ensure that the user submitting the form has the appropriate permissions and roles assigned in the SAP system to perform the opt-out action.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.