How To Fix HRESS_CLMS_MSG774 - There is no eligibility for any of the dependents for LTC scheme (&1:&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 774

• Message text: There is no eligibility for any of the dependents for LTC scheme (&1:&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG774 - There is no eligibility for any of the dependents for LTC scheme (&1:&2) ?

  The SAP error message HRESS_CLMS_MSG774 indicates that there is no eligibility for any of the dependents for the Long-Term Care (LTC) scheme. This error typically arises in the context of employee benefits administration within the SAP Human Capital Management (HCM) module, particularly when processing claims or enrollments related to long-term care insurance for dependents.
  Cause:
  
  Eligibility Criteria Not Met: The dependents may not meet the eligibility criteria defined in the system for the LTC scheme. This could be due to age, relationship status, or other specific conditions set by the organization or insurance provider.
  Incorrect Data Entry: There may be incorrect or incomplete information entered for the dependents in the employee's profile, such as missing dates of birth, relationship types, or other relevant details.
  Configuration Issues: The configuration settings for the LTC scheme in the SAP system may not be set up correctly, leading to the system not recognizing the dependents as eligible.
  Dependent Status: The status of the dependents may have changed (e.g., a dependent may have aged out of eligibility), and this change has not been updated in the system.
  
  Solution:
  
  Verify Dependent Information: Check the details of the dependents in the employee's profile. Ensure that all required fields are filled out correctly, including names, dates of birth, and relationship types.
  Review Eligibility Criteria: Consult the eligibility criteria for the LTC scheme to ensure that the dependents meet all necessary conditions. This may involve checking company policies or insurance provider guidelines.
  Update Dependent Status: If there have been changes in the status of the dependents (e.g., marriage, age), update this information in the system to reflect their current eligibility.
  Consult with HR or Benefits Administrator: If the issue persists, reach out to the HR or benefits administration team for assistance. They may need to review the configuration settings or provide additional insights into the eligibility criteria.
  System Configuration Review: If you have access, review the configuration settings for the LTC scheme in the SAP system to ensure they are set up correctly. This may require the involvement of an SAP HCM consultant or system administrator.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have additional documentation or updates that can help resolve the issue.
  Training and User Guides: Refer to user guides or training materials related to the SAP HCM module, particularly those focused on benefits administration and dependent management.
  Testing in a Sandbox Environment: If possible, replicate the issue in a sandbox environment to test changes without affecting live data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.