How To Fix HREIC_APPL_VP005 - External contact not found

SAP Error Message - Details

• Message type: E = Error

• Message class: HREIC_APPL_VP - Message class for EIC application (VP)

• Message number: 005

• Message text: External contact not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HREIC_APPL_VP005 - External contact not found ?

  The SAP error message HREIC_APPL_VP005: External contact not found typically occurs in the context of the SAP Employee Interaction Center (EIC) or when dealing with external contacts in HR-related processes. This error indicates that the system is unable to find the specified external contact in the database.
  Causes:
  
  Missing Data: The external contact you are trying to access may not exist in the system. This could be due to data entry errors or the contact not being created in the system.
  Incorrect Identification: The identifier (such as an ID or email) used to search for the external contact may be incorrect or formatted improperly.
  Data Synchronization Issues: If the external contacts are managed in a different system or database, there may be synchronization issues leading to missing or outdated information.
  Authorization Issues: The user may not have the necessary permissions to view or access the external contact data.
  
  Solutions:
  
  Verify External Contact Data: Check if the external contact exists in the system. You can do this by searching for the contact using the relevant transaction codes or reports in SAP.
  Correct Identification: Ensure that the identifier you are using to search for the external contact is correct. Double-check for typos or formatting issues.
  Create Missing Contacts: If the external contact does not exist, you may need to create it in the system. Ensure that all required fields are filled out correctly.
  Check Authorizations: Verify that the user has the necessary authorizations to access external contact information. If not, contact your SAP security administrator to adjust the permissions.
  Data Synchronization: If external contacts are managed in another system, ensure that data synchronization processes are functioning correctly. You may need to consult with your IT team to resolve any integration issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) or HRMD_A (HR Master Data) to manage and view external contacts.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Support may have provided updates or fixes that could resolve the issue.
  Documentation: Review SAP documentation related to the Employee Interaction Center and external contact management for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP directly for further assistance.