How To Fix HREIC_APPL811 - No ISR message contained in WF container

SAP Error Message - Details

• Message type: E = Error

• Message class: HREIC_APPL - Message Class for EIC Application

• Message number: 811

• Message text: No ISR message contained in WF container

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HREIC_APPL811 - No ISR message contained in WF container ?

  The SAP error message HREIC_APPL811: No ISR message contained in WF container typically occurs in the context of the SAP Employee Interaction Center (EIC) or when dealing with workflows related to the Integrated Service Request (ISR) functionality. This error indicates that the workflow container does not contain the expected ISR message, which is necessary for the workflow to proceed.
  Causes:
  
  Missing ISR Message: The workflow is expecting an ISR message to be present in the workflow container, but it is not found. This could be due to a misconfiguration or an issue in the workflow setup.
  Workflow Configuration Issues: There may be issues in the workflow definition or configuration that prevent the ISR message from being populated correctly.
  Data Transfer Issues: If the ISR message is supposed to be generated from another process or system, there may be issues in data transfer or integration that prevent the message from being created or sent.
  Incorrect Workflow Triggering: The workflow may not be triggered correctly, leading to the absence of the ISR message in the container.
  
  Solutions:
  
  Check Workflow Configuration: Review the workflow configuration to ensure that it is set up correctly to handle ISR messages. Make sure that the necessary steps to populate the ISR message are included in the workflow.
  Debug the Workflow: Use the SAP workflow debugging tools to trace the workflow execution and identify where the ISR message is expected but not found. This can help pinpoint the exact issue.
  Review Integration Settings: If the ISR message is supposed to come from another system or process, check the integration settings to ensure that data is being transferred correctly.
  Check for Updates or Notes: Look for any SAP Notes or updates related to this error message. SAP may have provided patches or additional guidance for specific scenarios.
  Consult Documentation: Review the SAP documentation related to the Employee Interaction Center and ISR workflows for any specific requirements or configurations that may have been overlooked.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor workflow instances and identify any issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes for workflow management, such as SWDD (Workflow Builder) and SWI1/SWI2 for monitoring.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the HREIC_APPL811 error message in SAP.