How To Fix HREIC_APPL703 - Error when reading data for synchronizing Case Management

SAP Error Message - Details

• Message type: E = Error

• Message class: HREIC_APPL - Message Class for EIC Application

• Message number: 703

• Message text: Error when reading data for synchronizing Case Management

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HREIC_APPL703 - Error when reading data for synchronizing Case Management ?

  The SAP error message HREIC_APPL703 typically occurs in the context of the SAP Employee Interaction Center (EIC) or Case Management when there is an issue with reading data for synchronization. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data that is being synchronized, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the Case Management or Employee Interaction Center can lead to this error.
  Authorization Issues: The user or process attempting to read the data may not have the necessary authorizations.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the SAP system itself.
  Version Compatibility: If there are mismatches in the versions of the components involved, it could lead to synchronization issues.
  
  Solutions:
  
  Check Data Consistency: Review the data in the relevant tables to ensure that there are no missing or incorrect entries. You may need to run consistency checks or data validation processes.
  Review Configuration Settings: Ensure that the configuration settings for Case Management and the Employee Interaction Center are correct. This includes checking the settings for synchronization and data retrieval.
  Verify Authorizations: Check the user roles and authorizations to ensure that the user or process has the necessary permissions to access the data.
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Database Connectivity: Ensure that there are no connectivity issues with the database. You may need to check the database status and perform any necessary maintenance.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  Update System: If the issue is related to version compatibility, consider updating your SAP system or components to the latest version.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and the context in which the error occurs.
  Documentation: Refer to the official SAP documentation for Case Management and the Employee Interaction Center for more detailed information on configuration and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the cause of the HREIC_APPL703 error in your SAP system.