How To Fix HREIC_APPL214 - Follow up can only be processed in the portal or the EIC

SAP Error Message - Details

• Message type: E = Error

• Message class: HREIC_APPL - Message Class for EIC Application

• Message number: 214

• Message text: Follow up can only be processed in the portal or the EIC

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HREIC_APPL214 - Follow up can only be processed in the portal or the EIC ?

  The SAP error message HREIC_APPL214 indicates that a follow-up action cannot be processed in the current environment and must be handled through the SAP portal or the Employee Interaction Center (EIC). This error typically arises in the context of HR processes, particularly when dealing with employee requests or workflows that require specific interfaces.
  Cause:
  
  Interface Limitation: The action you are trying to perform is designed to be executed only in the SAP portal or EIC. This could be due to the nature of the follow-up action, which may require specific functionalities or data that are only available in those environments.
  Configuration Issues: There may be configuration settings in your SAP system that restrict certain actions to the portal or EIC.
  User Role and Permissions: The user may not have the necessary permissions to perform the action in the current environment.
  
  Solution:
  
  Use the Correct Interface: Access the SAP portal or the Employee Interaction Center to perform the follow-up action. Ensure that you are logged in with the appropriate credentials.
  Check Configuration: If you have access to system configuration, verify that the settings for the follow-up actions are correctly configured to allow processing in the desired environment.
  User Permissions: Ensure that the user has the necessary roles and permissions to perform the action in the portal or EIC. If not, contact your system administrator to adjust the permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on how to handle follow-up actions in the portal or EIC.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context on how to handle it.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  Training: Ensure that users are trained on how to navigate and use the SAP portal or EIC effectively, as this can help prevent similar issues in the future.
  
  By following these steps, you should be able to resolve the error and successfully process the follow-up action in the appropriate environment.