How To Fix HRBPS00REQUEST116 - Point account balance missing for &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBPS00REQUEST - Message class for benefit request

• Message number: 116

• Message text: Point account balance missing for &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRBPS00REQUEST116 - Point account balance missing for &1 &2 ?

  The SAP error message HRBPS00REQUEST116 indicates that there is a missing point account balance for a specific employee or object in the system. This error typically arises in the context of the SAP Human Resources (HR) module, particularly when dealing with employee benefits, point systems, or similar functionalities.
  Cause:
  
  Missing Data: The most common cause of this error is that the point account balance for the specified employee (or object) has not been maintained or is missing in the system.
  Incorrect Configuration: There may be issues with the configuration of the point account system, such as incorrect settings in the relevant infotypes or absence of necessary entries in the database.
  Data Migration Issues: If data was migrated from another system, it’s possible that the point account balances were not transferred correctly.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the point account balance.
  
  Solution:
  
  Check Point Account Balances: Verify if the point account balance exists for the specified employee. You can do this by navigating to the relevant infotype (e.g., Infotype 0015 for additional payments) and checking the entries.
  Maintain Missing Data: If the point account balance is indeed missing, you will need to create or update the relevant entries in the system to ensure that the balance is maintained.
  Review Configuration: Check the configuration settings for the point account system in the SAP HR module. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: If data migration is involved, perform a consistency check to ensure that all necessary data has been migrated correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the point account balance. If not, work with your SAP security team to grant the required permissions.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check and maintain employee data.
  Infotypes: Familiarize yourself with relevant infotypes that may be related to point accounts, such as Infotype 0015 (Additional Payments) or any custom infotypes that your organization may be using.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP HR documentation for details on point account management and related configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP HR for further assistance.