How To Fix HRBEN00USEREXITS023 - User exit: Cutoff day for age could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBEN00USEREXITS - Error Messages for Benefits - User Exits

• Message number: 023

• Message text: User exit: Cutoff day for age could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBEN00USEREXITS023 - User exit: Cutoff day for age could not be determined ?

  The SAP error message HRBEN00USEREXITS023 typically occurs in the context of the SAP Benefits module, particularly when processing employee benefits related to age cutoffs. This error indicates that the system is unable to determine the cutoff day for age calculations, which is essential for processing benefits correctly.
  Cause:
  The error can arise due to several reasons, including:
  
  
  Missing Configuration: The cutoff day for age calculations may not be configured in the system. This could be due to missing entries in the relevant tables or settings in the benefits configuration.
  
  
  Incorrect Date Formats: If the date formats are not set correctly in the user profile or in the system settings, it may lead to issues in determining the cutoff day.
  
  
  User Exit Logic: The user exit that is supposed to calculate or retrieve the cutoff day may not be implemented correctly or may contain errors.
  
  
  Data Inconsistencies: There may be inconsistencies in the employee master data, such as missing or incorrect birth dates.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the Benefits configuration in the SAP system and ensure that the cutoff day for age calculations is properly defined.
  Verify that all necessary settings in the relevant infotypes (e.g., Infotype 0000, 0001, 0002) are correctly maintained.
  
  
  
  Review User Exits:
  
  If custom user exits are being used, review the code to ensure that it correctly calculates or retrieves the cutoff day.
  Check for any recent changes to the user exit logic that may have introduced errors.
  
  
  
  Validate Employee Data:
  
  Check the employee master data for any missing or incorrect information, particularly the birth date.
  Ensure that all employees have valid entries in the relevant infotypes.
  
  
  
  Check Date Formats:
  
  Ensure that the date formats in the user profile and system settings are consistent and correctly set.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the program to trace where the cutoff day is being determined and identify any potential issues in the logic.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the HR Benefits module for any known issues or additional configuration steps that may be required.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases notes that address known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Testing: After making changes, conduct thorough testing to ensure that the error is resolved and that benefits processing works as expected.
  
  By following these steps, you should be able to identify and resolve the cause of the HRBEN00USEREXITS023 error in your SAP system.