How To Fix HRASR00_PROCESS157 - Error when reading the container element ORIGINAL_AGENT

SAP Error Message - Details

• Message type: E = Error

• Message class: HRASR00_PROCESS -

• Message number: 157

• Message text: Error when reading the container element ORIGINAL_AGENT

What causes this issue?

A severe error occurred in the function module HR_ASR_BACK_TO_USER and
the processing was canceled.
The work item should be forwarded from the error expert to the original
processor (agent). To do this, the container element ORIGINAL_AGENT is
read from the Task Container using the method ELEMENT_GET_VALUE (class
CL_SWF_CNT_CONTAINER). An exception was triggered here.

System Response

Check the specified work item.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRASR00_PROCESS157 - Error when reading the container element ORIGINAL_AGENT ?

  The SAP error message HRASR00_PROCESS157, which indicates an issue with reading the container element ORIGINAL_AGENT, typically occurs in the context of SAP's HR (Human Resources) module, particularly when dealing with workflows or processes related to personnel administration.
  Cause:
  The error usually arises due to one of the following reasons:
  
  
  Missing Data: The ORIGINAL_AGENT container element may not be populated correctly. This can happen if the workflow or process is not set up properly or if the necessary data is not available at the time the process is executed.
  
  
  Incorrect Configuration: There may be a misconfiguration in the workflow or process definition that leads to the system being unable to retrieve the ORIGINAL_AGENT value.
  
  
  Authorization Issues: The user executing the process may not have the necessary authorizations to access the data related to the ORIGINAL_AGENT.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or inconsistencies in the workflow definitions.
  
  
  Solution:
  To resolve the HRASR00_PROCESS157 error, you can take the following steps:
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration to ensure that the ORIGINAL_AGENT is correctly defined and populated. Make sure that the workflow is set up to assign the correct agent.
  
  
  
  Verify Data Availability:
  
  Ensure that the data required for the ORIGINAL_AGENT is available in the system. This may involve checking the relevant infotypes or data records in the HR module.
  
  
  
  Review Authorizations:
  
  Check the authorization settings for the user executing the process. Ensure that they have the necessary permissions to access the data related to the ORIGINAL_AGENT.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can debug the workflow to identify where the error occurs. This may provide insights into why the ORIGINAL_AGENT is not being read correctly.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection - Frequency) to monitor and analyze workflow instances.
  Workflow Logs: Check the workflow logs for any additional error messages or warnings that may provide more context about the issue.
  Documentation: Review SAP documentation related to HR workflows and the specific process you are working with to ensure compliance with best practices.
  
  By following these steps, you should be able to identify and resolve the issue related to the HRASR00_PROCESS157 error.