How To Fix HRASR00_DT037 - An error occurred when communicating with the remote system

SAP Error Message - Details

• Message type: E = Error

• Message class: HRASR00_DT - HRAS Design Time

• Message number: 037

• Message text: An error occurred when communicating with the remote system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRASR00_DT037 - An error occurred when communicating with the remote system ?

  The SAP error message HRASR00_DT037, which indicates "An error occurred when communicating with the remote system," typically arises in the context of SAP's Human Capital Management (HCM) module, particularly when dealing with the Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities. This error can occur during various operations, such as when trying to access or submit data to a remote system or service.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the remote system, such as firewalls blocking the communication or network outages.
  Configuration Errors: Incorrect configuration settings in the SAP system or the remote system can lead to communication failures.
  Authorization Issues: The user may not have the necessary permissions to access the remote system.
  Service Availability: The remote service may be down or not responding due to maintenance or other issues.
  Data Format Issues: The data being sent to the remote system may not be in the expected format, leading to errors in processing.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is a stable network connection between the SAP system and the remote system. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the remote system. Ensure that the URLs, ports, and other parameters are correctly set.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access the remote system. This may involve checking roles and permissions in both systems.
  Monitor Remote System Status: Check the status of the remote system to ensure it is up and running. If it is down, you may need to wait until it is back online or contact the system administrator.
  Examine Logs: Review the application logs in SAP (transaction code SLG1) and the logs of the remote system for any error messages that could provide more context about the failure.
  Data Validation: Ensure that the data being sent to the remote system is valid and conforms to the expected format. This may involve checking for required fields, data types, and value ranges.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific SAP module or functionality you are using, as it may contain information on common issues and their resolutions.
  Community Forums: Consider searching or posting in SAP community forums or user groups, as other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.