How To Fix HDB021 - Detail information not available

SAP Error Message - Details

• Message type: E = Error

• Message class: HDB - Message Class for ERP Accelerators

• Message number: 021

• Message text: Detail information not available

What causes this issue?

The requested information is not available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The requested information is probably available on a lower hierarchy
level. Navigate to a lower level to display this detail.
&DEPENDENCIES&
In order to speed up the initial response time, detail information about
the objects is only determined for active applications and
sub-applications.
When selecting a specific sub-application the information is determined
for the sub-application specific objects. Therefore the information is
always available on that level.
If you use the function <ZH>Refresh</>, the information is determined
for all sub-application (including inactive sub-applications).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HDB021 - Detail information not available ?

  The SAP error message HDB021, which states "Detail information not available," typically occurs in the context of SAP HANA database operations. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Database Connectivity Issues: There may be problems with the connection between the SAP application and the HANA database.
  Insufficient Permissions: The user may not have the necessary permissions to access the requested data or perform the operation.
  Database Configuration Issues: There could be misconfigurations in the HANA database settings or the SAP application.
  Resource Limitations: The HANA database may be experiencing resource constraints, such as memory or CPU limitations.
  Corrupted Data: There may be issues with the data itself, such as corruption or inconsistencies.
  Version Compatibility: There could be compatibility issues between the SAP application and the HANA database version.
  
  Solutions:
  
  
  Check Database Connectivity:
  
  Ensure that the SAP application can connect to the HANA database. Test the connection settings and verify network configurations.
  
  
  
  Review User Permissions:
  
  Check the user roles and permissions in the HANA database. Ensure that the user has the necessary access rights to perform the operation.
  
  
  
  Examine Database Configuration:
  
  Review the configuration settings of the HANA database and the SAP application. Look for any discrepancies or misconfigurations.
  
  
  
  Monitor Resource Usage:
  
  Use monitoring tools to check the resource usage of the HANA database. If resource limits are being reached, consider optimizing queries or increasing resources.
  
  
  
  Data Integrity Checks:
  
  Run data integrity checks to identify and resolve any data corruption issues. This may involve using HANA tools to validate and repair data.
  
  
  
  Check for Updates:
  
  Ensure that both the SAP application and the HANA database are updated to the latest versions. Check for any patches or updates that may address known issues.
  
  
  
  Consult Logs:
  
  Review the application and database logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the context in which it occurred.
  
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues related to HDB021 and recommended solutions.
  HANA Administration Guide: Refer to the HANA Administration Guide for best practices in managing and troubleshooting the HANA database.
  Community Forums: Engage with the SAP Community for insights and experiences from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the HDB021 error effectively.