How To Fix HCNUSAC_MSG_NEW797 - Summary Structure &1 is locked by User &2

SAP Error Message - Details

• Message type: E = Error

• Message class: HCNUSAC_MSG_NEW - Message Class for SASAC Report Management Tool

• Message number: 797

• Message text: Summary Structure &1 is locked by User &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HCNUSAC_MSG_NEW797 - Summary Structure &1 is locked by User &2 ?

  The SAP error message HCNUSAC_MSG_NEW797 indicates that a summary structure (likely related to payroll or HR data) is locked by a specific user. This typically occurs when a user is currently processing or has an open session that is using the summary structure, preventing other users from accessing or modifying it.
  Cause:
  
  User Lock: The summary structure is locked by another user who is currently working on it.
  Session Timeout: A user may have left a session open, causing the lock to persist.
  System Error: Occasionally, system errors or crashes can leave locks in place unintentionally.
  
  Solution:
  
  Identify the User: Check which user is locking the summary structure. This can often be done through transaction codes like SM12 (to view locks) or SM21 (to check system logs).
  Contact the User: If possible, contact the user who is locking the structure to see if they can release it.
  Release the Lock: If the user is unavailable or the lock is no longer valid, an administrator can manually release the lock using transaction SM12. However, this should be done with caution to avoid data inconsistencies.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check if any jobs are running that might be causing the lock.
  Review System Configuration: Ensure that the system is configured correctly to handle locks and that there are no underlying issues causing frequent locks.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for errors or issues.
  SU01: To manage user accounts and check user status.
  
  
  Documentation: Refer to SAP Help documentation for more details on locking mechanisms and how to manage them.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  Best Practices:
  
  Regularly monitor user sessions and locks to prevent prolonged locking issues.
  Educate users on proper session management to avoid leaving sessions open unnecessarily.
  Implement a process for handling locks, especially in environments with multiple users accessing the same data. 
  
  By following these steps, you should be able to resolve the locking issue associated with the error message HCNUSAC_MSG_NEW797.