How To Fix HCNUSAC_MSG_NEW128 - Enter customer link first

SAP Error Message - Details

• Message type: E = Error

• Message class: HCNUSAC_MSG_NEW - Message Class for SASAC Report Management Tool

• Message number: 128

• Message text: Enter customer link first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HCNUSAC_MSG_NEW128 - Enter customer link first ?

  The SAP error message HCNUSAC_MSG_NEW128 with the description "Enter customer link first" typically occurs in the context of SAP applications that involve customer data management, particularly in modules related to Human Capital Management (HCM) or Customer Relationship Management (CRM).
  Cause:
  This error message indicates that the system requires a customer link to be established before proceeding with the current operation. This could happen in scenarios where a specific transaction or process is dependent on having a valid customer record associated with it. The absence of this link means that the system cannot identify which customer the operation pertains to, leading to the error.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check Customer Link: Ensure that a customer link is established for the relevant transaction. This may involve:
  
  Navigating to the appropriate screen where customer data is managed.
  Verifying that the customer record exists and is correctly linked to the transaction or process you are trying to execute.
  
  
  
  Create or Update Customer Link:
  
  If a customer link does not exist, you may need to create one. This typically involves entering the customer ID or creating a new customer record.
  If the customer link exists but is incorrect, update it with the correct information.
  
  
  
  Review Configuration: If you are an administrator or have access to configuration settings, check the settings related to customer data management to ensure that the system is configured to require customer links appropriately.
  
  
  Consult Documentation: Refer to SAP documentation or help resources specific to the module you are working with for additional guidance on managing customer links.
  
  
  Contact Support: If the issue persists after verifying the customer link, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to manage customer data (e.g., BP for Business Partner in newer SAP versions).
  User Roles: Ensure that you have the necessary permissions to create or modify customer links.
  SAP Notes: Check SAP Notes for any updates or fixes related to this error message, as SAP frequently releases patches and updates that may address known issues.
  
  By following these steps, you should be able to resolve the error and proceed with your intended operation in SAP.