How To Fix H2720 - This help type is not supported by the selected platform &1

H2720 - Overview

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 720

• Message text: This help type is not supported by the selected platform &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message H2720 - This help type is not supported by the selected platform &1 ?

  The SAP error message H2720, which states "This help type is not supported by the selected platform &1," typically occurs when there is an issue with the help documentation or the help system configuration in the SAP environment. This error can arise in various scenarios, such as when trying to access online help or documentation that is not compatible with the current platform or system settings.
  Causes:
  
  Unsupported Help Type: The help type you are trying to access is not supported on the current platform or version of SAP you are using.
  
  Configuration Issues: There may be misconfigurations in the SAP system settings related to the help documentation.
  Missing Help Files: The required help files or documentation may not be installed or may be missing from the system.
  Version Mismatch: The version of the help documentation may not match the version of the SAP system you are using.
  
  Solutions:
  
  
  Check Help Configuration:
  
  Go to transaction SICF and check