How To Fix H2720 - This help type is not supported by the selected platform &1

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 720

• Message text: This help type is not supported by the selected platform &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message H2720 - This help type is not supported by the selected platform &1 ?

  The SAP error message H2720, which states "This help type is not supported by the selected platform &1," typically occurs when there is an issue with the help documentation or the help system configuration in the SAP environment. This error can arise in various scenarios, such as when trying to access online help or documentation that is not compatible with the current platform or system settings.
  Causes:
  
  Unsupported Help Type: The help type you are trying to access is not supported on the current platform or version of SAP you are using.
  Configuration Issues: There may be misconfigurations in the SAP system settings related to the help documentation.
  Missing Help Files: The required help files or documentation may not be installed or may be missing from the system.
  Version Mismatch: The version of the help documentation may not match the version of the SAP system you are using.
  
  Solutions:
  
  
  Check Help Configuration:
  
  Go to transaction SICF and check the configuration for the help services. Ensure that the help services are correctly configured and activated.
  
  
  
  Update Help Documentation:
  
  Ensure that the latest help documentation is installed. You can do this by checking the SAP Support Portal for updates or patches related to help documentation.
  
  
  
  Review System Settings:
  
  Check the system settings in transaction RZ10 or RZ11 to ensure that the parameters related to help documentation are correctly set.
  
  
  
  Access Alternative Help:
  
  If the specific help type is not supported, consider accessing alternative help resources, such as SAP Notes or the SAP Community.
  
  
  
  Contact SAP Support:
  
  If the issue persists, consider reaching out to SAP Support for assistance. Provide them with details about the error message, the context in which it occurs, and any relevant system information.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for your specific version to understand the supported help types and configurations.
  
  By following these steps, you should be able to diagnose and resolve the H2720 error in your SAP system.