How To Fix H2701 - This help type is not supported by all platforms

SAP Error Message - Details

• Message type: E = Error

• Message class: H2 - KEN: Help Processor, Browser Startup, ...

• Message number: 701

• Message text: This help type is not supported by all platforms

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message H2701 - This help type is not supported by all platforms ?

  The SAP error message H2701, which states "This help type is not supported by all platforms," typically occurs when there is an attempt to access a help function or documentation that is not available or compatible with the current platform or environment you are using.
  Cause:
  
  Incompatible Help Type: The help type being requested may not be supported on the specific platform or version of SAP you are using.
  Missing Documentation: The help documentation may not be installed or configured correctly in your SAP system.
  System Configuration: There may be configuration issues in the SAP system that prevent the help function from being accessed properly.
  Browser Compatibility: If you are accessing SAP through a web browser, certain help types may not be supported by the browser you are using.
  
  Solution:
  
  Check Help Type: Verify the type of help you are trying to access and ensure it is supported on your platform. You may need to consult SAP documentation or support resources to confirm compatibility.
  Install Missing Documentation: If the help documentation is missing, you may need to install or configure it. This can often be done through the SAP GUI or by downloading the necessary files from SAP's support portal.
  System Configuration: Review the system configuration settings related to help documentation. Ensure that all necessary components are properly configured and activated.
  Browser Settings: If you are using a web browser, try switching to a different browser or updating your current browser to the latest version. Ensure that any necessary plugins or settings are enabled.
  SAP Notes: Check for any relevant SAP Notes that may address this issue. SAP Notes often provide fixes or workarounds for known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance. They can provide more specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Help Portal: You can access the SAP Help Portal for documentation and resources related to your specific SAP version.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the H2701 error in your SAP environment.