How To Fix GW772 - General return values

SAP Error Message - Details

• Message type: E = Error

• Message class: GW - Message Texts for Gateway

• Message number: 772

• Message text: General return values

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GW772 - General return values ?

  The SAP error message GW772, which indicates "General return values," typically arises in the context of SAP Gateway services, particularly when there is an issue with the communication between the SAP system and the external system or when there is a problem with the data being processed.
  Cause:
  
  Data Issues: The data being sent or received may not conform to the expected format or may contain invalid values.
  Service Configuration: The OData service may not be properly configured or activated in the SAP Gateway.
  Authorization Issues: The user may not have the necessary authorizations to access the service or perform the requested operation.
  Network Issues: There may be network connectivity problems between the SAP system and the external system.
  Backend Processing Errors: There could be issues in the backend processing logic that are causing the service to fail.
  
  Solution:
  
  Check Data Validity: Ensure that the data being sent to the service is valid and conforms to the expected structure and types.
  Service Activation: Verify that the OData service is activated in the SAP Gateway. You can do this using transaction code /IWFND/MAINT_SERVICE.
  Authorization Check: Ensure that the user has the necessary authorizations to access the service. You can check this in transaction code SU53 after the error occurs.
  Review Logs: Check the SAP Gateway error logs for more detailed information about the error. You can use transaction code /IWFND/ERROR_LOG to view the logs.
  Debugging: If you have access, you can debug the service to identify where the error is occurring in the backend logic.
  Network Troubleshooting: If you suspect network issues, check the connectivity between the systems involved.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to GW772 for any specific patches or updates that may address known issues.
  Documentation: Review the SAP Gateway documentation for best practices in service configuration and error handling.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the GW772 error in your SAP environment.