How To Fix GW043 - Gateway stopped; soft shutdown

SAP Error Message - Details

• Message type: E = Error

• Message class: GW - Message Texts for Gateway

• Message number: 043

• Message text: Gateway stopped; soft shutdown

What causes this issue?

The gateway is shutdown, if there are no active connections.
If the gateway must definately be shutdown,
you have to either use the function module
GWY_HARDSHUTDOWN, or select the option, "Hard Shutdown",
from the gateway monitor menu.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Gateway is shutting down and, if it is not a
standalone gateway, it will be restarted.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GW043 - Gateway stopped; soft shutdown ?

  The SAP error message GW043: Gateway stopped; soft shutdown indicates that the SAP Gateway service has been stopped gracefully. This can happen for various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Causes:
  
  Manual Shutdown: The Gateway may have been stopped manually by an administrator or through a script.
  System Maintenance: Scheduled maintenance or updates may require the Gateway to be stopped temporarily.
  Resource Constraints: Insufficient system resources (CPU, memory) can lead to the Gateway being unable to function properly, prompting a shutdown.
  Configuration Changes: Changes in configuration settings or parameters may require a restart of the Gateway.
  Network Issues: Problems with network connectivity can lead to the Gateway being unable to communicate with other components, resulting in a shutdown.
  Error in Gateway Processes: Internal errors or exceptions in the Gateway processes can trigger a shutdown.
  
  Solutions:
  
  Restart the Gateway: The first step is to restart the SAP Gateway service. This can typically be done through the SAP Management Console (SAP MMC) or using transaction code SMGW in the SAP GUI.
  Check Logs: Review the Gateway logs for any error messages or warnings that occurred before the shutdown. This can provide insights into what caused the issue.
  
  You can check the logs using transaction SMGW and then navigating to the "Log" option.
  
  
  Monitor System Resources: Ensure that the server has adequate resources (CPU, memory, disk space) available. If resources are low, consider optimizing or upgrading the server.
  Review Configuration: Check for any recent changes in configuration settings that might have affected the Gateway. Revert any changes if necessary.
  Network Diagnostics: Verify network connectivity and ensure that there are no issues with firewalls or network configurations that could affect the Gateway's operation.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address specific issues related to the Gateway shutdown.
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: 
  
  SMGW: Gateway Monitor
  SM21: System Log
  SM50: Process Overview
  
  
  SAP Notes: Search for specific SAP Notes related to Gateway issues in the SAP Support Portal.
  Documentation: Review the official SAP documentation for Gateway configuration and troubleshooting.
  
  By following these steps, you should be able to identify the cause of the GW043 error and implement a solution to restore the SAP Gateway service.