How To Fix GW031 - Error counters reset for all connections

SAP Error Message - Details

• Message type: E = Error

• Message class: GW - Message Texts for Gateway

• Message number: 031

• Message text: Error counters reset for all connections

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message GW031 - Error counters reset for all connections ?

  The SAP error message GW031, which states "Error counters reset for all connections," typically indicates that the Gateway (GW) has reset the error counters for all connections. This message is not necessarily an error in itself but rather an informational message that can occur in the context of SAP Gateway operations.
  Cause:
  
  Network Issues: Temporary network issues or interruptions can lead to errors in communication between the SAP system and external systems or clients.
  Timeouts: If a connection times out due to inactivity or other reasons, the error counters may be reset.
  Configuration Changes: Changes in the configuration of the SAP Gateway or related components can trigger a reset of error counters.
  System Restart: A restart of the SAP Gateway or the entire SAP system can also lead to the resetting of error counters.
  
  Solution:
  
  Monitor Network Stability: Ensure that the network connections are stable and that there are no intermittent connectivity issues.
  Check Gateway Logs: Review the SAP Gateway logs for any related error messages or warnings that could provide more context about the issue.
  Configuration Review: Verify the configuration settings of the SAP Gateway and ensure they are correctly set up for your environment.
  System Health Check: Perform a health check of the SAP system to ensure that all components are functioning correctly.
  Update SAP Notes: Check for any relevant SAP Notes that may address known issues related to the Gateway and apply any necessary updates or patches.
  Consult Documentation: Refer to SAP documentation for specific guidance on handling Gateway-related issues.
  
  Related Information:
  
  SAP Gateway: The SAP Gateway is responsible for communication between SAP systems and external applications. It handles requests and responses, and any issues in this area can affect overall system performance.
  Error Counters: Error counters are used to track the number of errors that occur during communication. Resetting these counters can help in monitoring and troubleshooting connectivity issues.
  Transaction Codes: You can use transaction codes like SMGW (Gateway Monitor) to monitor the status of the Gateway and view active connections and error logs.
  
  If the issue persists or if you encounter additional error messages, it may be beneficial to engage SAP support for further assistance.