How To Fix GTCN_MESSAGE068 - Verification document request is deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 068

• Message text: Verification document request is deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE068 - Verification document request is deleted ?

  The SAP error message GTCN_MESSAGE068 indicates that a verification document request has been deleted. This message typically arises in the context of SAP's Global Trade Services (GTS) module, which is used for managing compliance and trade processes.
  Cause:
  
  Deletion of Request: The most straightforward cause is that the verification document request was intentionally or unintentionally deleted by a user or through a process.
  System Configuration: There may be system settings or configurations that lead to the automatic deletion of requests after a certain period or under specific conditions.
  Data Integrity Issues: There could be issues with data integrity or consistency in the system, leading to the deletion of requests.
  User Permissions: Users may not have the appropriate permissions to view or access the verification document request, leading to the perception that it has been deleted.
  
  Solution:
  
  Check Request Status: Verify the status of the verification document request in the system. It may have been moved to a different status rather than deleted.
  Audit Logs: Review the audit logs to see if there is a record of the deletion. This can help identify who deleted the request and why.
  Recreate the Request: If the request was deleted and is no longer retrievable, you may need to recreate it. Ensure that all necessary information is provided.
  User Permissions: Ensure that the user has the correct permissions to access the verification document requests. Adjust roles and permissions as necessary.
  System Configuration Review: Check the system configuration settings related to document requests to ensure that there are no automatic deletion settings that are causing this issue.
  Consult Documentation: Refer to SAP documentation or support for specific guidance related to the GTS module and this error message.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  GTS Documentation: Review the official SAP GTS documentation for insights into managing verification document requests and understanding the lifecycle of these documents.
  
  If the issue persists after following these steps, it may be beneficial to contact SAP support for further assistance.