How To Fix /GSINS/MTPL007 - Policy validity period differs in claims &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /GSINS/MTPL -

• Message number: 007

• Message text: Policy validity period differs in claims &1 and &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /GSINS/MTPL007 - Policy validity period differs in claims &1 and &2 ?

  The SAP error message /GSINS/MTPL007 Policy validity period differs in claims &1 and &2 typically occurs in the context of insurance management within the SAP system, particularly when dealing with claims and policies. This error indicates that there is a mismatch in the validity periods of the insurance policy associated with the claims being processed.
  Cause:
  
  
  Policy Validity Mismatch: The primary cause of this error is that the validity period of the insurance policy linked to the first claim (&1) does not match the validity period of the insurance policy linked to the second claim (&2). This can happen if:
  
  The claims are referencing different policies.
  The policies have different effective dates or expiration dates.
  There has been a change in the policy terms that has not been updated in the claims.
  
  
  
  Data Entry Errors: Incorrect data entry when creating or updating claims or policies can lead to discrepancies in the validity periods.
  
  
  Policy Changes: If a policy was modified (e.g., renewed or amended) after a claim was created, the validity period may no longer align.
  
  
  Solution:
  
  
  Verify Policy Details: Check the validity periods of the policies associated with both claims. Ensure that they are correct and consistent. You can do this by:
  
  Navigating to the policy management module in SAP.
  Reviewing the effective and expiration dates of the policies.
  
  
  
  Update Claims: If the claims are referencing the wrong policy or if there has been a change in the policy, update the claims to reflect the correct policy information.
  
  
  Correct Data Entry: If the error is due to incorrect data entry, correct the entries in the system. Ensure that all relevant fields are filled out accurately.
  
  
  Consult Documentation: Review any relevant documentation or guidelines related to policy management and claims processing in your organization to ensure compliance with procedures.
  
  
  Contact Support: If the issue persists after verifying and correcting the data, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  Related Information:
  
  SAP Modules: This error is typically encountered in the SAP Insurance module (e.g., FS-ICM, FS-PM).
  Transaction Codes: Familiarize yourself with relevant transaction codes for policy and claims management, such as IP01 (Create Policy), IP02 (Change Policy), ICL01 (Create Claim), and ICL02 (Change Claim).
  User Roles: Ensure that users have the appropriate roles and permissions to view and edit policy and claim information.
  
  By addressing the mismatch in policy validity periods and ensuring accurate data entry, you should be able to resolve the error message /GSINS/MTPL007.