How To Fix /GSINS/ER021 - Customer or Vendor item does not correspond to &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: /GSINS/ER -

• Message number: 021

• Message text: Customer or Vendor item does not correspond to &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /GSINS/ER021 - Customer or Vendor item does not correspond to &1. ?

  The SAP error message /GSINS/ER021 Customer or Vendor item does not correspond to &1 typically occurs in the context of the SAP system when there is a mismatch between the customer or vendor item and the corresponding data in the system. This error is often related to the integration of materials, customers, or vendors in the SAP system, particularly in the context of the SAP S/4HANA or SAP ERP systems.
  Cause:
  
  
  Data Mismatch: The most common cause of this error is that the customer or vendor item you are trying to use does not match the expected data in the system. This could be due to:
  
  Incorrect item number or code.
  The item not being set up correctly in the master data.
  The item being inactive or deleted.
  The item being assigned to a different customer or vendor than expected.
  
  
  
  Configuration Issues: There may be configuration issues in the system that prevent the correct mapping of customer/vendor items.
  
  
  Missing Master Data: The required master data for the customer or vendor item may not be created or may be incomplete.
  
  
  Solution:
  
  
  Check Master Data: Verify that the customer or vendor item exists in the system and is correctly set up. You can do this by:
  
  Navigating to the customer or vendor master data transaction (e.g., XD03 for customers, MK03 for vendors).
  Ensuring that the item is active and correctly assigned to the relevant company code or sales area.
  
  
  
  Review Item Codes: Ensure that the item code you are using is correct and corresponds to the expected format in the system.
  
  
  Check Configuration: If you have access to configuration settings, review the settings related to customer/vendor integration to ensure that they are correctly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to the error message and its context.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03 (Display Customer), MK03 (Display Vendor), and MM03 (Display Material) to check the master data.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  User Authorization: Ensure that you have the necessary authorizations to view and edit customer/vendor master data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.