How To Fix GLO_FIN_TAX_INVC_HDR081 - Customer &1 is blocked and cannot be used

SAP Error Message - Details

• Message type: E = Error

• Message class: GLO_FIN_TAX_INVC_HDR - Message Class of Tax Invoice Management

• Message number: 081

• Message text: Customer &1 is blocked and cannot be used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GLO_FIN_TAX_INVC_HDR081 - Customer &1 is blocked and cannot be used ?

  The SAP error message GLO_FIN_TAX_INVC_HDR081 indicates that a customer is blocked and cannot be used for transactions, such as invoicing. This error typically arises when a customer master record has been flagged as blocked for certain activities, which can prevent the processing of sales orders, invoices, or other financial transactions.
  Cause:
  
  
  Customer Blocked Status: The customer master record has been set to a blocked status. This can happen for various reasons, such as:
  
  Payment issues.
  Credit limit exceeded.
  Customer requested to be blocked.
  Compliance or regulatory reasons.
  
  
  
  Blocking Reasons: There may be specific blocking reasons assigned to the customer, which can be related to financial, credit, or operational issues.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master record in SAP (transaction code XD03 for general data or FD03 for company code data).
  Enter the customer number and check the status. Look for any indicators that show the customer is blocked.
  
  
  
  Unblock the Customer:
  
  If you have the necessary permissions, you can unblock the customer by using transaction code XD02 (for general data) or FD02 (for company code data).
  Navigate to the relevant section (e.g., Sales Area Data, Company Code Data) and remove the block status.
  
  
  
  Review Blocking Reasons:
  
  If the customer is blocked for a specific reason (e.g., credit limit), you may need to address the underlying issue (e.g., adjust the credit limit, resolve payment issues).
  
  
  
  Consult with Relevant Departments:
  
  If you do not have the authority to unblock the customer, consult with your finance or credit management department to understand why the customer is blocked and to seek approval for unblocking.
  
  
  
  Documentation:
  
  Ensure that any changes made to the customer status are documented and comply with your organization's policies.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  FD03: Display Customer Master (Company Code)
  FD02: Change Customer Master (Company Code)
  
  
  
  User Roles: Ensure that you have the appropriate user roles and authorizations to view and modify customer master data.
  
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or solutions related to this error message.
  
  
  Training: If you frequently encounter this error, consider training on customer master data management and the implications of blocking/unblocking customers in SAP.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.