How To Fix GENCA_MENA020 - No signatures found for company code & and PDF form &.

SAP Error Message - Details

• Message type: E = Error

• Message class: GENCA_MENA - General cross appl.messages for MENA

• Message number: 020

• Message text: No signatures found for company code & and PDF form &.

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Make settings in
<DS:SIMG.MAINTAIN SIGNATURES FOR PDF FO>Maintain Signatures for
PDF-Based Forms</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GENCA_MENA020 - No signatures found for company code & and PDF form &. ?

  The SAP error message GENCA_MENA020 indicates that the system could not find any signatures for a specified company code and PDF form. This error typically arises in the context of electronic document management or when generating forms that require digital signatures, particularly in regions where electronic signatures are mandated for compliance.
  Cause:
  
  Missing Signatures: The most common cause is that the required digital signatures for the specified company code and PDF form have not been set up in the system.
  Configuration Issues: There may be configuration issues in the SAP system related to electronic signatures or the specific form being used.
  Authorization Issues: The user may not have the necessary authorizations to access the signatures or the related configuration.
  Incorrect Company Code or Form: The specified company code or PDF form may be incorrect or not properly defined in the system.
  
  Solution:
  
  
  Check Signature Configuration:
  
  Navigate to the relevant configuration settings in SAP to ensure that signatures are properly defined for the specified company code and PDF form.
  Use transaction codes like SPRO to access the configuration settings and verify the signature setup.
  
  
  
  Define Signatures:
  
  If signatures are missing, you may need to define them. This can typically be done in the configuration settings for electronic signatures or document management.
  Ensure that the signatures are linked to the correct company code and form.
  
  
  
  Verify Company Code and Form:
  
  Double-check that the company code and PDF form specified in the error message are correct and exist in the system.
  Ensure that the form is properly configured to require signatures.
  
  
  
  User Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access and manage signatures.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to electronic signatures and the specific forms you are working with. There may be specific requirements or steps outlined.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SFP (for form design), and SOST (for monitoring output).
  SAP Notes: Search for SAP Notes related to electronic signatures and the specific error message for additional troubleshooting steps or patches.
  Documentation: Review SAP Help documentation for the specific module you are working with (e.g., SAP Document Management System, SAP Forms).
  
  By following these steps, you should be able to identify and resolve the issue related to the GENCA_MENA020 error message in SAP.