How To Fix G5780 - The status of step & & & could not be updated

SAP Error Message - Details

• Message type: E = Error

• Message class: G5 - IS-Oil /Joint Venture/ Material transfer pricing

• Message number: 780

• Message text: The status of step & & & could not be updated

What causes this issue?

The status of a step is updated at the beginning of the program run to
block the step for other users. At the end the status is set back to the
original value in case of an error or it is set to finished if the
program was completed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please check the status of the step you wanted to perform

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message G5780 - The status of step & & & could not be updated ?

  The SAP error message G5780, which states "The status of step & & & could not be updated," typically occurs in the context of workflow or process management within SAP. This error indicates that the system was unable to update the status of a specific step in a workflow or process due to various reasons.
  Causes:
  
  Locking Issues: The step may be locked by another user or process, preventing the update.
  Authorization Problems: The user may not have the necessary authorizations to update the status of the step.
  Technical Errors: There could be a technical issue, such as a database error or a problem with the workflow configuration.
  Incomplete Data: Required data for the step may be missing or incomplete, preventing the status update.
  System Performance: High system load or performance issues may lead to timeouts or failures in processing the update.
  
  Solutions:
  
  Check Locks: Use transaction codes like SM12 to check for locks on the relevant objects. If a lock is found, you may need to wait for it to be released or contact the user who holds the lock.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the action. You can check this using transaction SU53 to analyze authorization failures.
  Analyze Workflow Logs: Use transaction SWI1 or SWI2 to analyze workflow logs for more detailed error messages that can provide insight into the issue.
  Check for Missing Data: Review the data associated with the step to ensure all required fields are filled out correctly.
  System Performance: Monitor system performance and check for any ongoing issues that may affect processing. You can use transaction ST22 for dumps or SM21 for system logs.
  Reprocess the Workflow: If the issue persists, you may need to reprocess the workflow or restart the relevant transaction.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2 (Work Item Overview), SM12 (Display and Delete Locks), and SU53 (Authorization Check).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that may address your situation.
  Documentation: Review SAP documentation related to workflows and process management for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.