How To Fix G5768 - The account information is missing for company & old EG& new EG&

SAP Error Message - Details

• Message type: E = Error

• Message class: G5 - IS-Oil /Joint Venture/ Material transfer pricing

• Message number: 768

• Message text: The account information is missing for company & old EG& new EG&

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message G5768 - The account information is missing for company & old EG& new EG& ?

  The SAP error message G5768 indicates that there is missing account information for a specific company code and the associated old and new expense groups (EG). This error typically arises during processes such as posting transactions, running reports, or executing certain financial operations where account assignments are required.
  Cause:
  
  
  Missing Account Assignment: The primary cause of this error is that the system cannot find the necessary account assignment for the specified company code and expense groups. This could be due to:
  
  The account not being defined in the system for the specified company code.
  The expense group not being properly configured or linked to the relevant accounts.
  Changes in the configuration that have not been updated in the system.
  
  
  
  Configuration Issues: There may be issues in the configuration settings related to the financial accounting module, particularly in the area of account determination.
  
  
  Data Migration Issues: If data has been migrated from another system or if there have been recent changes in the chart of accounts, it may lead to inconsistencies.
  
  
  Solution:
  
  
  Check Account Configuration:
  
  Go to the transaction code OBY6 (or the relevant configuration transaction) to check the account assignments for the company code.
  Ensure that the necessary accounts are defined for the specified expense groups.
  
  
  
  Review Expense Group Settings:
  
  Use transaction code OBD4 to check the configuration of expense groups and ensure they are correctly linked to the appropriate accounts.
  
  
  
  Update Missing Information:
  
  If the account information is indeed missing, you will need to create or update the necessary account assignments in the system.
  
  
  
  Consult Documentation:
  
  Review any recent changes made to the configuration or data migration processes that might have affected account assignments.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test transaction to ensure that the error no longer occurs.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  OBY6: Company Code Global Parameters
  OBD4: Define Expense Groups
  FS00: G/L Account Master Data
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on account determination and configuration settings.
  User Roles: Ensure that you have the necessary authorizations to make changes to account assignments and configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in financial accounting within SAP.