How To Fix FZ828 - > Due date of credit memo not before direct debit of invoice &1 (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 828

• Message text: > Due date of credit memo not before direct debit of invoice &1 (&2)

What causes this issue?

You have either cleared customer invoice &V1& with clearing date &V2& in
the future, or have blocked it with a direct debit pre-notification with
collection date &V2&. The cause of this can be, for example, the SEPA
deadlines (pre-notification and presentation at the bank).
Invoice &V1& has a credit with invoice reference. As the invoice is no
longer open for payment program F110, the credit is usually due
immediately, and is either paid or cleared against other invoices.
You have changed this system response. The payment program postpones the
due date of the credit to the clearing date of the invoice or to the due
date of the future payment of the direct debit pre-notification.

How to fix this error?

This message has been active ever since you changed its output in
message control to the value "S". Note that this message is only active
for those users whose company codes require the system response
described.
Bear in mind that the credit is only paid or cleared later, and
consequently the payment may be postponed to a later payment run. The
payment program treats the credit as an item not yet due, so that it
does not appear in the exception list of the payment run.
INCLUDE CUSTOMIZED_MESSAGE_INFO OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FZ828 - > Due date of credit memo not before direct debit of invoice &1 (&2) ?

  The SAP error message FZ828 indicates that there is an issue with the due date of a credit memo in relation to the direct debit of an invoice. Specifically, the error states that the due date of the credit memo cannot be before the direct debit date of the associated invoice. This situation typically arises in the context of financial transactions where direct debits are involved.
  Cause:
  
  Timing Issue: The due date of the credit memo is set earlier than the direct debit date of the invoice. This creates a conflict because the credit memo cannot be processed before the invoice payment is attempted.
  Configuration Settings: There may be settings in the SAP system that dictate how credit memos and direct debits are handled, which could lead to this error if not configured correctly.
  Data Entry Error: Incorrect data entry when creating the credit memo or invoice could lead to mismatched dates.
  
  Solution:
  
  Adjust Due Dates: Review the due dates of both the credit memo and the invoice. Ensure that the due date of the credit memo is set to a date that is on or after the direct debit date of the invoice.
  Review Transaction Flow: Check the transaction flow to ensure that the credit memo is being processed in the correct sequence relative to the invoice and its direct debit.
  Configuration Review: If the issue persists, review the configuration settings related to credit memos and direct debits in the SAP system. Ensure that they align with the business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling credit memos and direct debits.
  User Training: Ensure that users involved in the transaction process are trained on the correct procedures for entering credit memos and invoices to avoid future errors.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to credit memos (e.g., FB75 for credit memo creation) and direct debits (e.g., F110 for automatic payment transactions).
  Testing: If changes are made, conduct testing in a development or quality assurance environment before applying changes to the production system.
  
  By addressing the timing of the due dates and ensuring proper configuration and data entry, you should be able to resolve the FZ828 error in SAP.