How To Fix FZ589 - Multiple first use of the SEPA mandate on the same day

FZ589 - Overview

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 589

• Message text: Multiple first use of the SEPA mandate on the same day

What causes this issue?

In proposal processing, a mandate is used for the first time several
times on the same day. A direct debit with sequence type FRST is made,
and all further ones with RCUR.
If you want to avoid the multiple use of a new mandate, you have to move
the due date back a day.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

FZ589 - Details

• The SAP error message FZ589, which states "Multiple first use of the SEPA mandate on the same day," typically occurs in the context of processing SEPA (Single Euro Payments Area) transactions. This error indicates that there are multiple attempts to use the same SEPA mandate for a direct debit transaction on the same day, which is not allowed under SEPA regulations.
  
  Cause:
  
  Multiple Transactions: The same SEPA mandate is being used for multiple direct debit transactions on the same day. SEPA mandates can only be used once as a "first use" on any given day.
  Incorrect Configuration: There may be issues with the configuration of the SEPA mandates in the SAP system, leading to incorrect processing of mandates.
  Data Entry Errors: Manual errors in entering or processing transactions can lead to the same mandate being applied multiple times.
  
  
  Solution:
  
  Check Mandate Usage: Review the transactions being processed to ensure that the same mandate is not being