How To Fix FZ397 - The payment document is to receive too many items

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 397

• Message text: The payment document is to receive too many items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FZ397 - The payment document is to receive too many items ?

  The SAP error message FZ397, which states "The payment document is to receive too many items," typically occurs when you are trying to process a payment document that exceeds the maximum number of line items allowed in a single payment document. This limit is set in the SAP system to ensure performance and manageability.
  Cause:
  
  Exceeding Line Item Limit: Each payment document in SAP has a maximum number of line items that can be processed. If the number of line items in the payment exceeds this limit, the error will occur.
  Configuration Settings: The limit on the number of line items may be configured in the system settings, and it can vary based on the specific implementation or version of SAP being used.
  
  Solution:
  
  
  Reduce Line Items: The most straightforward solution is to reduce the number of line items in the payment document. This can be done by:
  
  Splitting the payment into multiple documents.
  Grouping items that can be paid together to minimize the number of line items.
  
  
  
  Check Configuration: If you believe that the limit is too low for your business needs, you can check the configuration settings in the SAP system:
  
  Consult with your SAP Basis or configuration team to review the settings related to payment documents.
  The relevant configuration can usually be found in the Financial Accounting (FI) module settings.
  
  
  
  Custom Development: If the business process requires a higher limit and the configuration cannot be changed, consider discussing with your SAP development team about the possibility of custom development or enhancements to accommodate your needs.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. Sometimes, SAP releases notes that provide solutions or workarounds for specific issues.
  Documentation: Review the SAP documentation for the Financial Accounting module to understand the limits and configurations related to payment processing.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.