How To Fix FZ346 - Customer & & : Alternative payer & is missing, cannot be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 346

• Message text: Customer & & : Alternative payer & is missing, cannot be processed

What causes this issue?

An alternative payer was entered in the customer's master data, but has
been deleted in the meantime.

System Response

Thre customer is not payed.

How to fix this error?

Correct the customer master record, or create a master record for the
alternative payer before the next payment proposal is released.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FZ346 - Customer & & : Alternative payer & is missing, cannot be processed ?

  The SAP error message FZ346 indicates that there is an issue with the customer master data, specifically related to the alternative payer information. This error typically arises when a transaction is being processed that requires an alternative payer, but the system cannot find the necessary details for that payer.
  Cause:
  
  Missing Alternative Payer Data: The alternative payer is not defined in the customer master data for the customer in question.
  Incorrect Configuration: The configuration settings in the SAP system may not be set up correctly to handle alternative payers.
  Data Inconsistency: There may be inconsistencies or missing data in the customer master records.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or FD03 for company code data).
  Verify if the alternative payer is correctly assigned in the customer master data.
  If the alternative payer is missing, you can add it using transaction code XD02 (change customer master data).
  
  
  
  Maintain Alternative Payer:
  
  If the alternative payer is not defined, you need to create or maintain the alternative payer in the customer master.
  Ensure that the alternative payer is a valid customer in the system.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to customer accounts and alternative payers in the SAP system.
  Ensure that the settings allow for the use of alternative payers.
  
  
  
  Data Consistency Check:
  
  Run any necessary data consistency checks to ensure that there are no other issues with the customer master data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on handling customer master data and alternative payers.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  FD03: Display Customer (Company Code)
  FD02: Change Customer (Company Code)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit customer master data.
  
  
  By following these steps, you should be able to resolve the FZ346 error and ensure that the alternative payer information is correctly maintained in the SAP system.