How To Fix FVD_CLI_CLOAN024 - Personal data was changed; CLI was not recalculated

SAP Error Message - Details

• Message type: E = Error

• Message class: FVD_CLI_CLOAN - Credit Life Insurance for Consumer Loan

• Message number: 024

• Message text: Personal data was changed; CLI was not recalculated

What causes this issue?

The current date of birth and gender entered for the business partner do
not match the date of birth and gender entered for the business partner
at the time the credit life insurance was calculated.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

If the consumer loan has 'application' or 'offer' status, enter the
model calculation, execute a new model calculation and save the consumer
loan. If the contract has not yet been disbursed, you can use the 'Reset
Contract Status' function to enter the model calculation, and proceed as
described in the case of an application/offer. If the contract has
already been disbursed, you can no longer change the credit life
insurance single premium that was calculated for this contract. This is
because the date of birth and gender of the business partner have
already been transferred to the BADI interface and included in the
calculation of the credit life insurance single premium. You should
therefore check for incorrect entries in advance.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FVD_CLI_CLOAN024 - Personal data was changed; CLI was not recalculated ?

  The SAP error message FVD_CLI_CLOAN024 indicates that personal data related to a customer loan has been changed, but the Credit Limit Indicator (CLI) was not recalculated as a result. This can occur in financial applications where customer data is linked to credit assessments or loan management.
  Cause:
  
  Data Changes: The error typically arises when there are changes made to personal data of a customer, such as changes in income, employment status, or other relevant financial information.
  System Configuration: The system may not be configured to automatically trigger a recalculation of the CLI when personal data changes.
  User Action: A user may have updated personal data without following the necessary steps to recalculate the CLI.
  
  Solution:
  
  Recalculate CLI: Manually trigger the recalculation of the Credit Limit Indicator after making changes to personal data. This can usually be done through the relevant transaction in SAP.
  Check Configuration: Review the system configuration to ensure that it is set up to automatically recalculate the CLI when personal data changes. This may involve checking settings in the Financial Services module or related areas.
  User Training: Ensure that users are trained on the correct procedures for updating personal data and the importance of recalculating the CLI afterward.
  Error Handling: Implement error handling procedures to catch this error and prompt users to take corrective action.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that deal with customer data and CLI calculations, such as FSP0 (Change Customer) or FSP1 (Display Customer).
  Documentation: Refer to SAP documentation or help files for detailed steps on how to recalculate the CLI and manage customer data.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  By following these steps, you should be able to resolve the error and ensure that the CLI is accurately reflecting the current personal data of the customer.