How To Fix FVD_BOINS_AL020 - Cannot connect to insurance system

SAP Error Message - Details

• Message type: E = Error

• Message class: FVD_BOINS_AL - Messages Business Operations Insurance

• Message number: 020

• Message text: Cannot connect to insurance system

What causes this issue?

You have tried to call up the insurance management system. This is not
possible.
A connection to the insurance system cannot be created or was
terminated.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your System Administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FVD_BOINS_AL020 - Cannot connect to insurance system ?

  The SAP error message FVD_BOINS_AL020: Cannot connect to insurance system typically indicates that there is a communication issue between the SAP system and the external insurance system. This can occur due to various reasons, including configuration issues, network problems, or system downtime.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the insurance system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the insurance system can prevent successful communication.
  Service Availability: The insurance system may be down for maintenance or experiencing its own issues.
  Authorization Issues: The user or system may not have the necessary permissions to access the insurance system.
  Incorrect Endpoint: The URL or endpoint configured for the insurance system may be incorrect or outdated.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the insurance system over the network. You can use tools like ping or traceroute to diagnose connectivity issues.
  
  
  
  Verify Configuration Settings:
  
  Review the configuration settings in the SAP system related to the insurance interface. This includes checking the RFC destination settings and ensuring they are correctly set up.
  Check the configuration in the insurance system to ensure it is set up to accept connections from the SAP system.
  
  
  
  Check Service Status:
  
  Verify if the insurance system is up and running. If it is down, you may need to wait until it is back online or contact the support team for the insurance system.
  
  
  
  Review Authorization:
  
  Ensure that the user or system has the necessary authorizations to access the insurance system. This may involve checking user roles and permissions.
  
  
  
  Update Endpoint Information:
  
  If the endpoint URL has changed, update the configuration in the SAP system to point to the correct URL.
  
  
  
  Consult Logs:
  
  Check the application logs in both the SAP system and the insurance system for any additional error messages or clues that can help diagnose the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or the support team for the insurance system for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FVD_BOINS_AL020 error.
  Documentation: Review the documentation for both the SAP system and the insurance system for any specific integration guidelines or troubleshooting steps.
  Community Forums: Look for discussions in SAP community forums or other technical forums where similar issues may have been addressed.
  
  By following these steps, you should be able to identify and resolve the issue causing the FVD_BOINS_AL020 error.