How To Fix FTVV_REPORTING012 - No expert contact option entered; please enter phone no. and e-mail addr.

SAP Error Message - Details

• Message type: E = Error

• Message class: FTVV_REPORTING - Messages for Reporting

• Message number: 012

• Message text: No expert contact option entered; please enter phone no. and e-mail addr.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FTVV_REPORTING012 - No expert contact option entered; please enter phone no. and e-mail addr. ?

  The SAP error message FTVV_REPORTING012 indicates that there is a missing expert contact option in the system. Specifically, it requires that a phone number and an email address be entered for the expert contact. This error typically arises in the context of reporting or when trying to submit a request that requires contact information for follow-up.
  Cause:
  The error is triggered when the system expects contact information for an expert (such as a support contact or a responsible person for a specific task) but finds that the required fields (phone number and email address) are empty. This can happen in various scenarios, such as:
  
  When creating or updating a report.
  When submitting a request for support or assistance.
  When configuring settings that require expert contact details.
  
  Solution:
  To resolve this error, you need to enter the required contact information. Here are the steps you can follow:
  
  
  Access the Relevant Transaction:
  
  Go to the transaction or screen where you encountered the error.
  
  
  
  Locate the Expert Contact Fields:
  
  Look for fields labeled for expert contact information, typically including "Phone Number" and "Email Address."
  
  
  
  Enter the Required Information:
  
  Fill in the phone number and email address for the expert contact. Ensure that the information is accurate and formatted correctly.
  
  
  
  Save or Submit:
  
  After entering the required information, save your changes or submit the request again.
  
  
  
  Check for Additional Requirements:
  
  If the error persists, ensure that there are no other mandatory fields that need to be filled out.
  
  
  
  Related Information:
  
  User Roles and Permissions: Ensure that you have the necessary permissions to edit or enter contact information in the system.
  System Configuration: If you are consistently encountering this error across multiple transactions, it may be worth checking with your SAP administrator to ensure that the system is configured correctly to require expert contact information.
  Documentation: Refer to SAP documentation or help resources for more details on the specific transaction or module you are working with, as there may be additional context or requirements related to expert contact information.
  
  If you continue to experience issues after following these steps, consider reaching out to your SAP support team for further assistance.