How To Fix FTVV_MESSAGES389 - Payment details not found

SAP Error Message - Details

• Message type: E = Error

• Message class: FTVV_MESSAGES - Reporting Financial Assets Management

• Message number: 389

• Message text: Payment details not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FTVV_MESSAGES389 - Payment details not found ?

  The SAP error message FTVV_MESSAGES389: Payment details not found typically occurs in the context of financial transactions, particularly when dealing with payment processing in SAP. This error indicates that the system is unable to find the necessary payment details for a specific transaction or document.
  Causes:
  
  Missing Payment Information: The payment details for the transaction may not have been entered or saved correctly in the system.
  Incorrect Document Reference: The document or transaction reference being used may be incorrect or does not exist in the system.
  Data Inconsistencies: There may be inconsistencies in the data, such as missing entries in related tables or incorrect configurations.
  Authorization Issues: The user may not have the necessary permissions to view or process the payment details.
  System Configuration: There may be issues with the configuration of payment methods or payment processing settings in the system.
  
  Solutions:
  
  Check Payment Details: Verify that the payment details have been correctly entered and saved in the system. Ensure that all required fields are filled out.
  Validate Document Reference: Ensure that the document or transaction reference you are using is correct and exists in the system.
  Review Data Consistency: Check for any inconsistencies in the data related to the transaction. This may involve looking at related tables or entries in the database.
  User Authorization: Ensure that the user has the necessary permissions to access and process the payment details. If not, contact your system administrator to adjust the user roles.
  Configuration Review: Review the configuration settings for payment processing in SAP. This may involve checking payment methods, payment terms, and other related settings.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions) or F-28 (Post Incoming Payments) that may be related to payment processing.
  SAP Documentation: Refer to SAP Help documentation for detailed information on payment processing and troubleshooting common errors.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with an SAP expert for further investigation.